Hotels/Resorts

In the new world of technology, Make your Hotels/Resorts SMART and FUTURISTIC

Automation in Hotels

With the advent of technology, the hospitality sector which relies a lot on human labour is currently switching to automation (service automation) as well. Here are a few use cases for the same with real life examples:

Digital Room Keys

The new era of hotel entry is keyless, cardless and is re-defining the standards of guest experience. As in the case of 17 Marriott Hotels, the Marriott Mobile App is now the room key for guests enabling them to skip the front desk and check-in to gain access to their room and other hotel services. This automation frees up hotel staff, allowing them to engage with guests and provide an exceptional experience for them. Furthermore, it helps the hotel in branding and acquiring a loyal customer base.

Artificial Intelligence

Hotels are now using AI to create unique and memorable customer experiences in combination with automated room features. For instance, when a room is programmed by the guest to “wakeup” during the morning hours, AI could trigger automated features such as the drapes opening and turning on a preferred news or radio station. Currently the Al Ain Rotana Hotel, UAE which houses 90 guest rooms provides guests with in-room personalization as well.

Guestroom Automation

The Shangri-La Hotel, Abu Dhabi has successfully implemented a state-of-the-art Guest Automation System. When the hotel reservation system switches to an “Occupied” status of a room from being “Vacant”, the central station adjusts the room temperature to an ideal level as guests head towards their room. The system also provides valuable operational data such as staff response to the guest call, energy saving data, room occupancy status etc.

Guest Reviews

Automated Feedback Systems send pre-scheduled emails to recently checked-out guests. As a result, staff time and effort is greatly reduced as customers can sit back and write about their stay without being bothered by the front desk.

Voice Command Technology

More hotels are offering in-room voice command technology. When placed by the bedside console and equipped to understand voice commands, this personal assistant can offer many of the same amenities as a concierge. It could also be used to control every aspect of lighting, temperature and the audio-visual components of a hotel room. Plus it could be seamlessly integrated with in-house offers and even greet your guests with a “Good morning!” when they wake up.

The Marriott Mobile App already offers this with its feature called “Ask Anything.” It is a round-the-clock concierge service that attends to beyond basic requests like ordering bath and bed linens, room-cleaning services or just a simple “Where is the best place to go out tonight?” It can also connect guests directly to a staff member, bypassing the phone or a visit at the front desk.

Mobile App Service

Smart Glass Film

Switchable Smart Glass film for bathroom’s glasses. Client can control privacy by their own by just pressing a button or by voice command. Instead of extra blinds/curtains on bathroom glasses just make it transparent or opaque smartly and make your hotel rooms smart.

Hotels​/Resorts